Etecsa announces new support platform for proprietary cards

Cuban telecommunications company Etecsa SA. Announcing a new support platform for “native” cards this Thursday.

From their official channels on social networks, they said, “Our own card service, available since 2002, retains its usefulness to a significant group of our users.” So, they announced an innovation in this benefit.

“In recent times, due to technical obsolescence of the own service supported platform, some of its functions have been limited; Recharge prepaid cards and related to the growth of new users”, they begin to say on their official website.

In this way, they report: “After completing the necessary investment process, we come into operation As of today, May 4th, a new support platform for OWN”.

They explain that “cards that are currently enabled can be used normally.”

Likewise, self-recharging will be maintained in commercial offices and, gradually, “the commercialization of new cards, recharge coupons and recharging through self-management channels will resume: Transfermóvil and online services”, they note. Text.

According to the information provided, “Technical Migration, the company will reward on this occasion with 25 CUP for all activated cards.”

ETECSA’s own cards

ETECSA asks them to contact their own helpline number 164 “in case of any incident while using the service”.

“With the new platform we want our users and the general public to enjoy this service with the required quality,” they added.

Some customers have angrily protested the new designation of Cuba’s only telecommunications company.

“False. It’s out of service and doesn’t allow cards to be recharged. No more cheating!” wrote one user.

“Since last month, it’s been more than 30 days since I ordered to activate my own card, even if it costs 89 Cuban pesos, it seems like many steps are required to activate a card,” another person complained.